Considering that the dynamics of an institution is established from a complex of processes, process management allows to monitor, evaluate and redefine the work processes in order to promote the continuous improvement of these and the achievement of the strategic objectives of an organization. Every institution develops a set of activities that lead to the attainment of goals in the form of goods or services. These activities, by virtue of their nature and the results generated, are configured as a set of institutional processes that, overall, promote the attainment of the purposes that the institution proposes, which are directly related to its mission.

In any Institution, this workflow defines the specific areas of responsibility of the agents for the management of these processes, which are developed in all sectors.

GOALS

The Professional Master in Management of Institutional Processes (MPGPI) aims to:

General: To train qualified professionals for the practice of advanced professional practice and transforming procedures, aiming to meet social, organizational or professional demands and the labor market.

Specific:

a) Provide theoretical tools for the application of ethics in the resolution of organizational conflicts;

b) Provide the improvement of the processes of institutional management;

c) Provide the necessary instruments for the elaboration of processes of management, evaluation and monitoring of institutional programs and policies.

AREA OF CONCENTRATION: Innovation and sustainability in institutional processes

RESEARCH LINES

1 - Ethics, Social and Environmental Responsibility

This line develops studies on the ethical dimension in organizational processes, with issues related to social responsibility and environmental impact, establishing theoretical bases, methodologies and procedures aimed at promoting an institutional practice of a transversal and interdisciplinary nature, by providing analyzes to promote sustainability and innovation in projects and processes, through the study of specific practical cases in the triple focus: social, environmental and economic, aiming at rethinking practices, methods, models of public services, businesses, products, technologies and processes as vehicles for generating value to institutions.

Some topics of study:

Theoretical and practical challenges of ethics applied to organizations;

Ethics and conflict mediation in organizations;

Ethics and institutional mission;

Ethics in institutional processes;

Ethics in management and legal and regulatory requirements;

Sustainability and environmental adequacy policies in organizations;

Natural resource management policies in organizations: water, energy, energy efficiency in buildings;

Technological innovations and sustainability in products and services;

Autonomy and organizational responsibility;

Policies, function and power relations in organizations;

Compliance and compliance policies;

Legal, historical and philosophical studies of organizations;

Philosophy and politics of digital postmodernity.

Guiding teachers:  Sérgio Luís Rizzo Dela-Sávia, José Orlando Ribeiro Rosário,  Leonardo de Oliveira Freire, Patrícia Borba Vilar Guimarães, Yanko Marcius de Alencar Xavier.

2 - Management of Institutional Processes, Projects and Policies

This line develops studies on the management of organizational processes, including the culture of innovation, based on entrepreneurial behavior and the improvement of sustainable methodologies and procedures aimed at health and well-being at work. It includes studies of institutional dynamics and transformations, analysis of experiences and subjective experiences in work contexts, people management, communication, information and data, projects and processes.

Guiding professors: Marcelo Rique Carício, Carlos David Cerqueira Feitor, Adriano Charles da Silva Cruz, Sebastião Faustino Pereira Filho, Josué Vitor de Medeiros Júnior, Adriana Carla Silva de Oliveira, José Guilherme da Silva Santa Rosa, Victor Branco de Holanda.

Some topics of study:

Management and planning in social media and media relations;

Crisis management in communication;

Marketing and institutional advertising;

Organizational culture and communication;

Audiovisual processes and products in mobile and locative media applied to communication;

Communication management and advisory processes;

The mediatization of society, culture and institutions;

Fake news, post-truth and the reputation of institutions;

Electronic process and access to public services;

Project management;

Innovation management;

Design in products and processes;

Entrepreneurship and innovation;

Ergonomic approaches in institutional processes;

Process management and modeling;

Open government policies and transparency;

Information Management in organizations;

Open data and information security policies;

Data compliance and compliance policies;

Public finance: control and compliance;

IT-Based Management Information Systems;

Social Control and Public Governance;

Costs for the Public Sector;

Government Controllership;

Risk management in organizations.