| Referências: |
Bibliografia Básica
Delivering quality health services: a global imperative for universal health coverage. Geneva: World Health Organization, Organisation for Economic Co-operation and Development, and The World Bank; 2018.
World Health Organization. Quality of care: a process for making strategic choices in health systems. Geneva: WHO, 2006;38.
Donabedian A. The Quality of Care How Can It Be Assessed?. JAMA. 1988;260(12):1743–1748.
Mainz J. Defining and classifying clinical indicators for quality improvement. Int J Qual Health Care 2003; 15:523-30.
Hanefeld J, Powell-Jackson T, Balabanova D. Compreender e medir a qualidade do atendimento: lidar com a complexidade. Bull World Health Organ. 1 de maio de 2017;95(5):368-374. doi: 10.2471/BLT.16.179309.
Bibliografia Complementar
PORTELA, Margareth Crisóstomo et al. Ciência da Melhoria do Cuidado de Saúde: bases conceituais e teóricas para a sua aplicação na melhoria do cuidado de saúde Improvement Science: conceptual and theoretical foundations for its application to healthcare. Cad. Saúde Pública, v. 32, n. Sup 2, p. e00105815, 2016.
Taylor MJ, McNicholas C, Nicolay C, et al. Systematic review of the application of the plan–do–study–act method to improve quality in healthcare. BMJ Qual Saf 2014;23:290-298.
PORTELA, Margareth Crisóstomo et al. How to study improvement interventions: a brief overview of possible study types. BMJ Qual Saf, p. bmjqs-2014-003620, 2015.
KAPLAN, Heather C. et al. The influence of context on quality improvement success in health care: a systematic review of the literature. The Milbank Quarterly, v. 88, n. 4, p. 500-559, 2010.
GRIMSHAW, Jeremy et al. Toward evidence‐based quality improvement. Journal of general internal medicine, v. 21, n. S2, 2006.
SHOJANIA, Kaveh G.; GRIMSHAW, Jeremy M. Evidence-based quality improvement: the state of the science. Health affairs, v. 24, n. 1, p. 138-150, 2005.
OGRINC, Greg et al. SQUIRE 2.0 (Standards for QUality Improvement Reporting Excellence): revised publication guidelines from a detailed consensus process. The Journal of Continuing Education in Nursing, v. 46, n. 11, p. 501-507, 2015.
Langley GJ, Nolan KM, Norman CL, Provost LP, Nolan TW. The Improvement Guide: A Practical Approach to Enhancing Organizational Performance. New York, NY; Jossey-Bass, 1996. |
